Emergencies are problems that pose an immediate threat to life, health, safety, or property, or relate to fire safety.

For emergencies, call 419-236-9126 any time.

Examples of emergencies include (but are not limited to):

• Lock-outs (note: this will result in a resident charge)

• No power (not due to a storm or unpaid bill)

• Outside door that won’t lock

• Broken or missing windows

• Sewer backup

• Overflowing or clogged toilet (if it’s the only toilet in the unit)

• No heat (when it’s 40°F or below)

• Flood

• Fire

• No running water

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Important: If only children are home, staff will not enter the unit unless it is an emergency.